What time can I drop off and pick up my pet?
We are open for dropping off and picking up for pet from 9am to 5pm, 7 days a week. We do however recommend that you drop off your pet in the first half of the day wherever possible. This enables us to monitor your pet during the settling in period, and allows them more time to familiarize themselves with us and their kennel before being tucked away for the night.
We are open every day of the year except Christmas Day, Boxing Day, New Years Day, Good Friday and Easter Sunday.
What vaccinations are required?
All dogs coming into our kennels are vaccinated with a C5 vaccination. No dogs are allowed entry without it. The vaccination covers Canine Cough, which is a highly contagious respiratory infection Canine Cough can be contracted anywhere that dogs gather- parks, veterinary surgeries and occasionally kennels. The virus can travel through the air for up to 5km, and so it can sometimes be caught even in the backyard. Cats must be vaccinated with a minimum F3 vaccination.
When is the best time to book for kenneling?
We accept bookings for non peak periods all year around, and recommend allowing at least one week before you would like to come in. For bookings during peak periods such as Christmas and Easter school holidays, you should allow a minimum 3 months to avoid disappointment. A deposit may be taken from you to ensure your pets booking during these times.
Will my pet be sad when I say goodbye?
Your pet will be totally amazed at all the activity of Diamond’s, and fascinated by the different sights and smells. Most pets have a great time and are eager to return in the future.
What food do you feed?
Our main meal is provided for dogs at the beginning of the day, and we will give an afternoon meal if required i.e. young, old, active or underweight dogs. Cats are generally given wet food in the morning and dry food in the afternoon.
Our selection of food is extensive, and there is generally something here that even the fussiest of eaters will chow down on. For dogs this includes but is not limited to 4Legs fresh pet food, fresh chicken mince with a premium dry kibble and many tinned varieties. Cats are offered fresh kangaroo mince, a mixture of tinned foods in many flavors as well as tinned tuna or salmon. We also have a range of premium dry kibble.
You are welcome to bring your pets own food. Please have it labeled with detailed instructions. Food is included in the tariff, and there is no discount for bringing your own food.
We recommend that you don’t bring your pets own bedding as it may get lost, soiled or destroyed throughout the stay. If you wish to bring an item to settle your pet in more quickly, please make it disposable i.e. an old t-shirt or towel. This is the same with toys. We cannot be responsible for any loss or damage to property while the dog is in our care.
My dog or cat requires medication/tablets to be administered during their stay. Can you do that?
Yes, we are happy to administer any medication to your pet while staying with us. Please make sure it is clearly labeled with detailed instructions of how to administer. Note: There is a surcharge of $1 per animal per day for tablets/powders and $5 per animal per day for injections.
Do my dogs come out of their kennels for exercise?
Yes, they certainly do! All dogs differ in their exercise requirements depending on age, activity level and breed. Some dogs also prefer certain types of activity to others, therefore develop a program that suits them. This may include throwing a ball, playing tug-of-war, a leisurely stroll around the grounds or time in one of our many exercise yards.
Can my dog find a friend during their stay?
In most cases we are happy to find a friend for your dog to play with whilst staying with us, but the owners of both dogs must first give us permission to do so. This can be done by selecting ‘YES’ on your admission form. We only ever attempt to mix dogs of similar size and temperament, using the best of our knowledge to do so.
Can my dog get a bath on departure?
Absolutely! There is nothing better than getting your pooch back smelling fresh and feeling good. It also allows for some extra one on one time with us. Please let us know when booking the dog in, and circle ‘YES’ on the admission form. The cost is $18 per dog.
How and when can I pay?
Diamond’s happily accepts payment at either the beginning or end of your pets stay with us. Long term bookings may require a deposit upon drop off. Payment methods accepted are cash, cheque, EFTPOS and all major credit cards (except Diners and AMEX).